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Consumer Protection Information

Mets consumer protection encompasses the following policies to ensure the rights of consumers are taken into account and protected in accordance with all relevant legislation and regulatory authorities;

 

METS Consumer Protection Policies

Fee admin and refund policy – see QMP 25 - Fee Administration and Refund Policy  Iss 8.pdfQMP 25 - Fee Administration and Refund Policy Iss 8.pdf 

Privacy policy and privacy statement – see QMP  03- Privacy Policy July 2014.pdfQMP 03- Privacy Policy July 2014.pdf and QMSD 002 - METS Privacy Statement.pdfQMSD 002 - METS Privacy Statement.pdf

Complaints, grievances and appeals policy – see  QMP 15 - Complaints Grievances and Appeals.pdfQMP 15 - Complaints Grievances and Appeals.pdf and

QMS 011 - Grievance Reporting and Action Form.pdfQMS 011 - Grievance Reporting and Action Form.pdf

Statement of VET Tuition Assurance Statement of VET Tuition Assurance.pdfStatement of VET Tuition Assurance.pdf

 

METS Enrolment Pack

Smart & Skilled Eligibility, Enquiry & Consent Form - RTO Form 067 - S and S Eligibility Enquiry and Consent.pdfRTO Form 067 - S and S Eligibility Enquiry and Consent.pdf

METS Enrolment Form - RTO Form 004 - Enrolment Form.pdfRTO Form 004 - Enrolment Form.pdf

Unique Student Identifier Application and Consent - RTO Form 066 - USI Privacy Notice and Consent.pdfRTO Form 066 - USI Privacy Notice and Consent.pdf

 

METS Handbooks

METS Learner Handbook - Learner Handbook - RTO Doc 032 Learner Handbook .pdfRTO Doc 032 Learner Handbook .pdf

 

METS Consumer Protection Officer Contact Details

Noeleen Alchin

Email: noeleen@mets.org.au

Phone :02 9838 0567

The Smart and Skilled Consumer Protection Strategy can be found here.

Smart and Skilled customer support: 1300 772 104

State Training Services offices: 13 28 11

Email: enquiries@smartandskilled.nsw.gov.au

 

For more information regarding State Training Services’ Complaints and disputes handling process, click here.​

Last Modified: 2/06/2016 10:07 AM